General Terms and Conditions

Sending within South Australia

The Hamper Specialist is committed to providing the best possible prices. There will always be an extra delivery fee on top of the item price. The Hamper Specialist uses a courier company or personal couriers to deliver. Please make sure you supply correct contact details for yourself and the recipient because sometimes locked gates and dogs, for example, can hamper our efforts.

Please provide a residential or business address for deliveries, PO Box numbers will not be accepted for deliveries. PO Boxes can only be delivered if via Australia Post, which we can arrange for you, however, it must not contain perishables.

Sending Interstate

Nappy cakes may also be sent interstate with an extra fee depending on the height and weight of the gift.

  

---

Delivery Costs

Delivery charges start at $15, and will increase in price depending on where the gift is being sent.

We realise the importance of getting your gift to the recipient as soon as possible so we will process your order as soon as we can.

 

NO specific delivery time can be guaranteed as we work on a route system and there may be other factors outside of The Hamper Specialist's Control such as Road Works. The Christmas Rush for example, can sometimes delay us. If delivering to a business, please note that on your order so we can plan to arrive at the business prior to closing time.

We will attempt to deliver to businesses prior to 5:30pm and home addresses prior to 7pm (excludes other occasions i.e. Christmas, Mother's Day, Road Works, etc.)

---

Delivery Times

Deliveries that are sent by ''freight'' can take between 2-10 business days depending on the destination. Once we arrange postage, we cannot guarantee arrival date.

Sundays & Public Holidays

We do not process orders, respond to emails or deliver on Sunday or Public Holidays.
We are closed on all public holidays.
We will process orders, make deliveries and respond to email questions on the next available business day.
We would like to have some time off to keep the new ideas coming...Thanks for your understanding. :-)

Hospital Deliveries

While we deliver to hospitals, most hospitals will not permit us to deliver directly to the patient and we are required to leave the item at the nurses' station/ reception. We have no control when the item will be handed to the patient once left at the nurses' station/reception.

We do not send gifts to interstate hospitals as we cannot guarantee it will arrive to the recipient. In that case, it is best to provide us a home address.

If there is a failed delivery the gift will be returned to us and the buyer will be contacted to arrange re-delivery of the gift. This means an additional delivery fee will apply.

PO Boxes

Gifts Baskets or Hampers can not be delivered to PO Boxes.

---

Christmas Deliveries/ Dates/ Orders

Plan ahead for holiday operating hours – and ship early when possible. 

Although we make every effort to deliver with the same transit times as the rest of the year, we can't guarantee Country or Interstate shipments sent during the two weeks before Christmas due to unusually high volumes.

A good rule of thumb is to allow ten business days for ground shipments during those last two weeks, particularly for long distances; your shipment may arrive sooner of course! 

For any corporate orders in excess of 10 items, please allow us at least 2 business days' notice to prepare.

---

Out of Stock

If an item within the Gift Basket is out of stock i.e. a particular colour is on the photograph or e.g. a teether included - We will always try and replace with a similar, equal or greater value product. 

Refunds & Returns

Refunds - will take 3 to 5 business days to return into your account, depending on your financial institution's processing times.

Returns - for a gift basket purchased online or in store, please retain the sales docket or invoice for exchange of a faulty product within 7 days of purchase. The item in question must be returned by the buyer for an exchange of the same item (subject to stock availability) - if unable, we will provide a refund of the product. Excludes sales items and delivery charges.

---

AMEX Fee

All AMEX Cards will be charged at 2%

---

General Delivery Information

• Gifts Baskets & Hampers will be delivered to the address as provided by you. 
• Where possible we recommend delivery to a business address if you know the recipient works full-time and is unlikely to be home to receive it.
• Please double check your email confirmation e.g. that you have typed a ''message'', the spelling (especially if using mobile), and recipient's name and details are correct.
• If we are given an incorrect address, or can't gain access to the property, and we need to re-deliver the gift to a different address, or reattempt the delivery, an additional delivery charge will apply.
• If you have arranged a personal delivery and selected YES to leaving the gift and the recipient is not home, the gift will be left in the location that the courier believes to be the most secure at that address. We cannot be held responsible for stolen goods.
• If the courier does not believe there is a secure enough location to leave the gift, or they cannot access the property (e.g. Locked Gates & Dogs) the gift will be returned to us. We will then contact you to discuss payment of a re-delivery fee or collection by the recipient. In that case, we cannot guarantee the re-delivery of the gift will be processed straight away.
• If you have selected NO for leaving the gift, we will attempt to deliver to the address provided, however if not home, the gift will be returned to us.
  We will then contact you to discuss payment of a re-delivery fee.
• For country deliveries some items may be substituted to avoid products being heat damaged, due to the amount of time they will be in transit.
• All delivery prices are in Australian Dollars and include GST where applicable.
• International Customers please place orders at least 2 business days' in advance to allow for time zone differences.